my itForte - Job Detail

Senior UC Escalation Engineer
Job ID IT JOBS#176
Location: Noida/ Pune/ Hyderabad
Required Skills:
Our client, recognized as one of the fastest growing privately held companies in the U.S. several times by Inc. 500 magazine, is a leading US based company providing IT consulting, software development and IT project management services. They have some of the top Fortune 500 companies as their clients.

The company is seeking the services of an experienced Unified Communications Senior Escalation Engineer to work with our enterprise level clients providing troubleshooting expertise primarily in Cisco IPT solutions. These positions are for their Noida /Pune/ Hyderabad offices.

You will leverage your knowledge and experience with problem resolution of CVP applications, IP/IVR systems, Cisco Call Managers, Cisco Unity, SIP and Voice Gateways including:
- SIP, MGCP and H.323 protocols
- Voice Gateway and Gatekeeper support and administration
- ICM (IPCC, CVP and CTIOS) support and administration
- IP Telephony Solution Design and support

- 5+ years configuring and supporting complex Cisco IPT solutions with Cisco Unified Call Manager, Cisco Unity Voice Mail, Cisco ICM (IPCC, CVP, and CTIOS)
- Strong experience troubleshooting Cisco Routers and Switches (2600 and 3800 series)
- Cisco CSS deployment and support experience. 
- UCCE (IPCC) Enterprise script, design, deployment and/or support experience. 
- H.323, SIP and/or MGCP deployment and support experience
- Demonstrated ability to perform complex problem isolation within telecommunications infrastructures, FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols. 
- Prior experience designing, administering, or supporting LAN/WAN [HSRP, QoS, VLAN’s, Bandwidth modeling] and VoIP infrastructures
- Experience configuring and troubleshooting Voice Gateways/Gatekeepers. 
- SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis helpful. 
- Cisco Emergency Responder (CER) a plus  
- Cisco Certifications (i.e., CCNA, CCNP, CCIE, etc. 
- Excellent documentation, presentation, and problem solving skills. 
- Excellent communication skills and client-facing skills 
- Work and collaborate with project teams consisting of eLoyalty Professional Services staff, client. 
- Provide mentoring and support to junior support staff members.
Location: Noida/ Pune/ Hyderabad

Compensation: Best in the industry