my itForte - Job Detail

Software Customer Support – Protocol High Layers
Location: New Delhi, India
Required Skills:

Our client, a leading global technology company, is looking for a Customer Support Engineer for their support centre in India.


1. Carry out mobile platform software technical support to customers from project kick-off to mass production
2. Investigate SW issues identified by customers
    Identify root cause with the help of design teams
    Propose corrections
3. Implement SW change requests agreed to adapt the platform to the customer needs
4. Provide accurate English reporting on a regularly basis
5. Keep up-to-date on platform knowledge and methodologies
Professional skills
·           Strong expertise in embedded SW development or technical support on mobile platform
·           >3 years working experience
Technical skills
·           Familiar with GSM/GPRS/EDGE protocol
·           Familiar with GSM/GPRS/EDGE Layer3/Layer2
·           Familiar with standard AT commands
·           Familiar with basic telecom service flow like network searching, GPRS data transfering...
·           Familiar with TCP/IP is plus
·           Familiar with RTOS.
·           Familiar with ARM subsystem.
·           Familiar with JTag and ETM debugging
·           Familiar with Lauterbach Trace32
·           Knowledge of Wireshark is a plus
·           Knowledge of Clearcase, software configuration management tool
Interpersonal skills
·           Fluent in both written and spoken English
·           Team player, self-driven
·           Capable to stand pressure from customer and project
·           Willing to travel and to support on site
itForte is a global recruitment and staffing agency specializing in the IT and Telecom sectors recruitments with Indian and international technology and consulting companies as its clients.