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Software Customer Support – Protocol Low Layers
Job ID IT JOBS#17
Location: New Delhi, India
Required Skills:

We have been retained by an international consulting and technology company to recruit a Customer Support Engineer for their developmet and support centre in New Delhi, India.

RESPONSIBILITIES:

1. Carry out mobile platform software technical support to customers from project kick-off to mass production
2. Investigate SW issues identified by customers
    Identify root cause with the help of design teams
    Propose corrections
3. Implement SW change requests agreed to adapt the platform to the customer needs
4. Provide accurate English reporting on a regularly basis
5. Keep up-to-date on platform knowledge and methodologies
 
REQUIREMENTS:
Professional skills
·           Strong expertise in embedded SW development or technical support on mobile platform
·           >3 years working experience
 
Technical skills
·           Familiar with GSM/GPRS/EDGE physical layer spec
·           Familiar with GSM/GPRS/EDGE protocol (L2, RRM, RLC/MAC)
·           Experience in wireless system physical layer (L1)
·           Some knowledge for DSP/RF drivers
·           Familiar with traces analysis
·           Familiar with RTOS.
·           Familiar with ARM subsystem.
·           Familiar with JTag and ETM debugging
·           Familiar with Lauterbach Trace32
·           Knowledge of Clearcase, software configuration management tool
 
Interpersonal skills
·           Fluent in both written and spoken English
·           Team player, self-driven
·           Capable to stand pressure from customer and project
·           Willing to travel and to support on site

Qualification
Bachelor’s Degree in Engg. /Computer Science

Location: New Delhi, India

Contract Type: Permanent, Full-time

itForte is one of the leading recruitment agencies in India, specializing in the IT and Telecom sectors, with many of the top Indian and International technology companies as its clients.