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Software Customer Support – FAE
Job ID IT JOBS#16
Location: New Delhi, India
Required Skills:

We have been retained by an international consulting and technology company to recruit a Customer Support Engineer for their developmet and support centre in New Delhi, India. 

RESPONSIBILITIES:
1. Carry out mobile platform software technical support to customers from project kick-off to mass production
2. Keep close relationship with customer. Listen and anticipate needs.
3. Help customer to comply with semiconductor in way of working. Insure customer comply with this way of working.
4. Coordinate Customer engineering team to provide in time expected support to customer.
5. Cooperate with different teams like marketing, sales, development.
6. Provide accurate English reporting externally and internally on a regularly basis
7. Keep up-to-date on platform knowledge and methodologies
 
REQUIREMENTS:
Professional skills
·           Strong expertise in embedded SW development or technical support on mobile platform
·           >3 years working experience
·           Experience in project management or process is a plus
 
Technical skills
·           Familiar with RTOS.
·           Familiar with various Drivers.
·           Familiar with ARM subsystem.
·           Familiar with JTag and ETM debugging
·           Familiar with Lauterbach Trace32
·           Knowledge of Clearcase, software configuration management tool
Interpersonal skills
·           Fluent in both written and spoken English
·           Good negotiation skills
·           Team player, self-driven
·           Capable to stand pressure from customer and project
·           Willing to travel and to support on site
 

Qualification
* Bachelor’s Degree in Engg. /Computer Science

Location: Bangalore, India

Contract Type: Permanent, Full-time

itForte is one of the leading recruitment agencies in India, specializing in the IT and Telecom sectors, with many of the top Indian and International technology companies as its clients.