my itForte - Job Detail

 
Technical Support - Remote Infrastructure Management
Job ID IT JOBS#116
Location: India, Work from home
Required Skills:
Our client is a mid-sized UK based fast growing technology company, specializing in innovative and highly available Proxy Server solutions for their worldwide corporate clients. The company is looking for a full time employee to work from home in India and become an integral part of their UK team.
 
Job Responsibilities / Key Result Areas (KRAs) 
- Provide Front Line and Level 2 Technical Support to the corporate clients via company’s Defect Management System, Email and Phone
- Be responsible for day to day basic administration and management of the servers
- Manage the administration and relationships with multitude of suppliers
 
Job Requirements (Qualifications/Certifications/ Experience/Skills etc.)
- Windows and PC Technical Support experience
- Strong Windows Administration skills
- Extensive troubleshooting experience
- Experience with an online Defect Management and Tracking System
- MS Office including Excel
- Should be very organized, able to multitask, and work independently
- Perfect written English
- Fluent spoken English
 
The candidate should have a fast and reliable broadband Internet connection, as well as quiet place to work from home when needed to speak to the staff and the clients. You will be aligned to UK timings Monday to Friday, and, if required, may be on call at some other times of the day and weekends by prior arrangement. The office hours are flexible and can be discussed. The person also needs to have a smartphone/tablet so that he/she is contactable in case needed outside the standard duty hours. 
 
Education: Bachelor's Degree in IT or equivalent. MCSE certification will be a plus.
 
Experience: 5+ yrs of relevant system admin experience 
 
Contract Type: Permanent, Full Time
 
Location: Work from home 
 
itForte is a leading Recruitment Agency in India specializing in the IT and Telecom sector placements and managed offshore services for global technology firms.