my itForte - Job Detail

Senior IT Support Engineer for UAE
Job ID IT JOBS#115
Location: Dubai, UAE
Required Skills:

Our client is a foreign investment company with a large corpus of fund and mandate to invest in key economic areas like airline, banking, hospitality, oil & gas, trade, and telecommunications. Their subsidiary company is a provider of total communication solutions, offering mobile & fixed voice, data, Internet and business continuity services with operations in East and West Africa. 

The company is looking for a Senior IT Support Engineer for their Group Head Office in Dubai, UAE. The selected candidate will be part of the IT dept., and will be responsible for supporting and maintaining company’s IT infrastructure and will provide effective desktop, mobile devices products support to all business users. The position reports into Group Director (Infrastructure Services).
Job Responsibilities / Key Result Areas (KRAs) 
 - Receive and record hardware infrastructure, software and network related support calls and log these into the incident management system. 
- Investigation, Analyze and resolve the logged issues 
- When not able to resolve a problem, escalate it to the supervisor or to the next support level and track the progress.
- Maintain overall ownership of the issue & provide regular update to the user ensuring timely resolution as per the agreed SLAs. 
- Manage installation, configuration and service requests for desktop computers, printers, mobiles devices, tablets and networking routers etc.
- Update the regular status in the incident management system. 
-  Monitor and perform daily backups
- Keep record of the licensing usage
- Apply regular software patches 
- Manage external vendors.
Job Requirements (Qualifications/Certifications/ Experience/Skills etc.)
- 5 years of relevant experience in System and Network admin role managing IT help desk
- Expertise in Servers, Network routers, desktops configuration and debugging techniques.
- Prior experience in supporting Windows and Exchange Servers, Windows XP, Microsoft Office 2003 and later, Outlook in and Exchange 
- Strong problem resolution skills and ability to work under pressure
- Experience in managing remote sites
- Exposure to structured incident management process
- Ability to work both independently and as a team
- Excellent written and verbal communication and documentation skills 
Education: Bachelor's Degree in IT or equivalent. MCSE & CCNA certification will be a plus.
Experience: 5+ yrs of relevant system admin experience 
Contract Type: Permanent, Full Time
Location: Dubai, UAE 
itForte is a leading International Recruitment Consultants in India specializing in the IT and Telecom sector placements and managed offshore services for global technology firms. 
The UnitedArabEmirates  (UAE) is a Middle-East  Arab country on the Persian Gulf with Oman, SaudiArabia, Qatar and Iran as its neighbors. Its capital is Abu Dhabi which is also the largest city in UAE.
The UAE is a union of seven emirates of Abu Dhabi, Ajman, Dubai, Sharjah, Fujairah, Ras al-Khaimah, and Umm al-Quwain. The country is world's seventh-largest in terms of oil reserves, which is the major source of revenue for the country. Tourism and trading are the other key contributors to the economy. The GDP growth rate for UAE is approx 3.50%.
The climate of the U.A.E is subtropical with very hot summers and pleasant winters. 
The country’s is estimated at 8 million with only 13% as UAE nationals or Emiratis and the remaining population being expats from India, Pakistan, Bangladesh, Egypt, Iran, Philippines and Europe.